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Digital Health Group Ltd T/A Treat local, Central House, 1 Ballards Lane, London, N3 1LQ
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FAQ

Find answers to the most frequently asked questions. If you still can't find an answer to your question, please get in touch through our contact us page.

Lateral flow tests are well established form of diagnostic tests for checking the presence of antigen (viral) when some one is infected with Covid-19. It detects presence of active Covid-19 infection. 

The rapid antigen test can be used as a fit to fly test for entry to those countries that accept an antigen test. You can check the entry requirement for your destination country by visiting the foreign travel advice page on Gov website

It can also be used as a pre-departure test for entry back into the UK. Those aged 12 and over are required to take a pre-departure test before returning to the UK, within 48 hours of their departure.

https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england

We have instant collection points nationwide. Avoid waiting for your order, simply:

1. Order online and select one of our collection points near you.

2. When you complete your order, you will receive an email with the confirmation and an order ID.

3. Visit the collection point during their opening hours, present your order ID to collect your test kit instantly.

Make sure that you let the staff know that you have bought the test kit online from treatlocal.co.uk and want to collect your test kit and present your order ID.

We work hard to offer a simple, affordable and robust covid testing service for those travelling abroad or travelling back to the UK. Increasing number of countries are accepting rapid antigen tests as an entry requirement test.

Our rapid antigen testing service is simple. 

  1. Order a rapid antigen test online and select a free next day delivery (order by 2 PM on weekdays) or choose an instant collection point near you to collect your test kit from. 
  2. Take your test when the pre-departure testing time window opens for your destination country.
  3. Register your test kit online and upload your results. 
  4. Our team will review your results and issue a fit to fly certificate (if you have tested negative) within 12 hours.


The rapid antigen test kit that we use "Hughes Healthcare (Acon Biotech)" have been approved by the EU and appear on the "Common list of rapid antigen tests". This can be verified here (Acon Biotech is the third entry in the table) in the "Common list of rapid antigen tests". 

If you are travelling abroad, majority of countries require you to present a negative covid test as an entry requirement. Increasing number of countries are accepting antigen tests. *Countries that currently accept antigen as fit to fly test from UK include Italy, Greece, Turkey, France, Netherlands, Denmark, USA, Croatia, Sweden, Brazil.

The above list is only for guidance & countries change their rules at short notice. You must check the rules for your destination country before your purchase.

If you are travelling abroad, majority of countries require you to present a negative covid test as an entry requirement. Increasing number of countries are accepting antigen tests. *Countries that currently accept antigen as fit to fly test from UK include Italy, Greece, Turkey, France, Netherlands, Denmark, USA, Croatia, Sweden, Brazil.

The above list is only for guidance & countries change their rules at short notice. You must check the rules for your destination country before your purchase.

All orders placed by 4 PM (Monday - Friday) are dispatched on the same day for a next day delivery by Royal Mail.

Orders placed after 4 PM will be dispatched the following working day.

All orders placed on Saturday and Sunday will be dispatched on Monday.

You can choose to collect your test kit from a local participating pharmacy instead. We have over 80 locations UK wide. Place your order online and collect your test kit during the pharmacy opening hours. 

Within 3 hours if you have submitted your test results online between 9AM - 10 PM (GMT), 7 days a week. Test results submitted outside 9AM - 10 PM (GMT) will be verified within 12 hours, 7 days a week.

If the information or photos you have submitted needs to be clarified, this may delay the results verification process. To submit your test results, visit https://treatlocal.co.uk/testkit

A lateral flow test is a small test cassette with a well for drops of sample to be added for testing and display which shows the results through lines depending on presence or absence of Covid-19 virus. It does not require analysis in the lab like a PCR test. 

We recommend that you read and follow the manufacturer instructions carefully. 

The brand of lateral flow test that we use requires you to take a swab sample from both nostrils only. The swab is then immersed in to the chemical solution. The solution tube has a dropper top which is used to add drops of the solution into the well in the test cassette. The results are displayed on the screen of the test cassette within 15-30 minutes. 

According to the brand that we use, their test kits have data from clinical trials from the UK, USA, Sweden and China which show a combined accuracy of 98.8% (96.8% diagnostic sensitivity and 97.1% specificity).

The manufacturer of the kit has confirmed that the test kits are EC marked and fully registered with MHRA.

Also that "The UK Government Public Health England, Porton Down Laboratory, which reviews all lateral flow tests for the DHSC/UK Government, has validated the test to have exemplary accuracy at multiple viral loads, including for asymptomatic patients, and across the new different variants.

Once you are ready to do the test, please follow the enclosed instruction on how to complete the test. You are required to register your kit and after completion of the test, upload your results. Our team will assess your results and if appropriate, you will emailed a certificate. 

    You must have proof of a negative coronavirus (COVID-19) test to travel to the UK if you are aged 18 and over, if you are not fully vaccinated. You can take our rapid antigen test with you on your trip and use it within 48 hours of your departure to get your fit to fly certificate for entry to the UK.

    Simply upload your results online to our portal and receive your certificate within 12 hours, 7 days a week. Avoid the stress of looking for a pre-departure test abroad.

    https://www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england

    No. Each package comes with one code and each code could only be used once to generate a single certificate. The spare kit is a back-up kit just in case you don't take the swab sample correctly and you need to repeat the test.